Frequently asked questions

An FAQ section can be used to quickly answer common questions about my business like "Where do you ship to?", "What are your opening hours?", or "How can I book a chat?".

A: To book an event with Etchcraft By Adam, please visit our website or contact us directly via phone or email to discuss your specific needs. We offer personalized crafting and engraving sessions designed to promote wellbeing and mental health through creative expression. Once your event type, date, and number of participants are confirmed, we will provide a customized proposal including pricing and materials. Booking in advance is recommended to ensure availability and allow us to tailor the experience to your group. Our team, led by a military Veteran dedicated to supporting community wellness, will guide you through every step to create a meaningful and memorable event.

A: Due to the personalized nature of customised products at Etchcraft By Adam, we are unable to accept returns or exchanges on these items unless they arrive damaged or defective. Each product is carefully crafted and engraved by hand, reflecting the unique vision and care of a military Veteran dedicated to supporting wellbeing through crafting. If your customised item has any issues, please contact us promptly with photos and order details, so we can address the problem and ensure your satisfaction.Any error in spelling or design aspects will be handled and resolved whereever possible. Your satisfaction matters to us.

We will ship internationally however please contact us online first to look at the most affordable and economical options for you to order your gifts.Prices will vary for shipping dependant on the weight of the items and also the country you are receiving the goods into. Taxes and import fees may apply.

A: Yes, Adam from Etchcraft By Adam is available for bookings at special events including weddings, corporate functions, and other celebrations. His unique craft and engraving skills, combined with his background as a military veteran, bring a personalized and meaningful touch to each occasion. Whether you want custom engraved gifts, live crafting demonstrations, or bespoke keepsakes to enhance your event, Adam tailors his services to support your request. His focus on wellbeing and creating a memorable experiences One Gift at a Time will make any event special and custom to your needs. To discuss availability, pricing, and specific event requirements, please contact EtchCraft By Adam directly to ensure your event is uniquely crafted to your vision.

Yes. You can add a name, message, or logo to many items. Send your details with your order so we can engrave them correctly.

You can pay by credit card, Apple Pay, Google Pay, or Tap to Pay.

Yes. We offer bespoke training, instruction, and workshop events on the XTool F1 Ultra. You can book a session to design, edit, and make your own items.

Your order is made to order. Lead times depend on the item and the work needed. Check the product page for the latest timing before you buy.

Because your item is made to your requirements, you usually cannot get a refund. If there is an error in the text or image, you can arrange an exchange.